Payment & Subscription Information

If you sell products or services online, you may wish to specify the methods of payment that you accept, including your use of third-party payment providers if any (PayPal, Stripe, etc), and your payment terms.

Similarly, if you operate based on a subscription method, you should set out when payment will be taken and at what frequency.

Your customers should be able to refer to your terms to understand how they will be charged if they choose to cancel their subscription and when they will stop being able to access your website or services i.e. will it be immediately upon cancellation or will they have access until the end of the month.

If you offer a free trial period, you need to be clear with your users as to what happens at the end of that timeframe.

Will their credit card automatically be charged unless they cancel prior to the end date, and will it continue to be charged monthly unless they terminate their subscription? Will they still have access to what they have created during the trial period if they choose not to subscribe to your product or will their data be erased?

Writing this down in black and white can prevent bad surprises and, in the event that a customer is unhappy, you will be able to refer them to the terms and conditions that they accepted (provided of course that you diligently made sure that they were aware of them).